Verifying genuine HMRC communications and upcoming research projects

HMRC has updated its guidance on how it contacts taxpayers and agents, highlighting that it may use multiple communication methods, including letters, emails, phone calls, and text messages. This is intended to increase security and ensure recipients are prepared for follow-up interactions. The guidance details several ongoing research projects and administrative communications scheduled through late 2026 and 2027.

What it means for a practice

• You may be contacted by independent research agencies like IFF Research or Natcen to participate in surveys or interviews regarding your experience with HMRC, which are voluntary and confidential.
• Remind clients that HMRC will never ask for personal financial information through these channels, helping you protect them from potential phishing attempts.
• If you or your clients receive unexpected contact, check the official HMRC guidance page to verify if the communication relates to one of the listed research or administrative initiatives.